The market
Strong Performer in the Gartner Peer Insights “Voice of the Customer” for ITSM platforms.
About Central IT
We are an AI company. Strategy, processes, people and technology, connected to deliver results.
We are a Brazilian multinational of specialized services in management, technology and business. For over 22 years, we have helped public and private organizations turn digital investments into real efficiency and better experiences.
Strong PerformerGartner Peer Insights, Voice of the Customer
+55 million peopleuse CITSmart solutions every day
24 PinkVERIFY processesamong the world's most certified ITSM
More intelligence, better results.
Governments, institutions and companies that move the country trust our technology.
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Federal Supreme Court
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Superior Court of Justice
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Federal Court of Accounts
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Regional Labor Court
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São Paulo Regional Electoral Court
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Federal Police
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National Civil Aviation Agency
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National Land Transportation Agency
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Brazilian Health Regulatory Agency
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Ministry of Health IT Department
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National Cancer Institute
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Brazilian Airport Infrastructure Company
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National Institute for Colonization and Agrarian Reform
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Brazilian Institute of Museums
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Chico Mendes Institute for Biodiversity Conservation
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Office of the Attorney General of the National Treasury
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Brazilian Agency for Industrial Research and Innovation
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Geological Survey of Brazil
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Paraná State Energy Company
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Brazilian Confederation of Agriculture and Livestock
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Casembrapa
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FUNCEF
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University of Brasília
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Federal Institute of Pernambuco
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Rio de Janeiro Botanical Garden
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Grupo Marista
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Federal District Highway Department
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Federal District Information Technology Agency
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Federal District Government
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Maranhão State Government
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Pernambuco State Government
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São Paulo City Hall
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Ministry of Development and Social Assistance
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Ministry of Communications
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Ministry of Cities
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Ministry of Science, Technology and Innovation
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Ministry of Culture
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National Library of Brazil
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Bancorbrás
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CCAB Agro
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Tracbel
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GASSI Óticas
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Nita Alimentos
Who we are
We were born in Brasília. Today governments and large companies run on what we build.
A Brazilian technology and management multinational with over 22 years of track record. More than 55 million people use CITSmart solutions every day.
And it's not us saying it.
The certifications
Among the world's most certified ITSM: 24 PinkVERIFY processes, plus PeopleCert, ISO 9001, ISO 20000 and ISO 27001.
The clients
Public and private operations, in Brazil and abroad, that run on what we built.
AI leadership
We lead the industry shift: AI agents that don't suggest, they execute.
Hyper Agents and Autonomous AI resolve tickets end to end in our clients' real operations.
Our story · video in Portuguese
22 years, from Brasília to the world.
Our purpose
Inspire People.
Impact Business.
Our purpose is born from the conviction that transformation starts with people and is consolidated in results.
01
Inspire People
Developing talent, strengthening leadership and creating environments that foster continuous growth.
02
Impact Business
Turning that inspiration into efficiency, value and sustainable growth, uniting strategy, processes and technology.
This purpose guides our choices, our deliveries and the way we build relationships, driving organizations to reach new levels of performance.
Central IT in numbers
22 years of history. Present wherever business needs to happen.
+22 years In the corporate technology market
+20 products In the CITSmart X² ecosystem
10+ sectors Government, healthcare, finance, industry and more
5 offices Brazil and the United States
8+ certifications ISO, ITIL, COBIT, PMBok, HDI and PROBARE
How we operate
Six areas of specialization covering the entire digital transformation journey.
We are an intelligence company in management, technology and business.
01
Intelligent IT Operations
Intelligence, resilience and efficiency for your IT. Peace of mind for your business.
Learn more 02Intelligent Omnichannel Communication
We connect channels and intelligence to turn interactions into lasting relationships.
Learn more 03Innovative Solutions
An ecosystem of digital products that generates competitive advantages.
Learn more 04Business Strategy & Transformation
We turn strategy into results, aligning processes, people and technology.
Learn more 05Business Operations Efficiency
We increase productivity through autonomous and semi-autonomous operations.
Learn more 06AI-Driven Digital Transformation
We increase efficiency and create value for your business in 30-day cycles.
Learn moreHow we deliver
SmartOps methodology: efficiency at every stage of the business.
With intelligent solutions aligned to strategy, we orchestrate end-to-end processes, expand performance and elevate the end customer's perception of value.
Our customizable AI multi-agents can be applied at any stage of the organizational flow, boosting results from strategy through to operation.
Expected results
01 High-performing leadership
02 Agile organizations
03 Greater perceived value for the customer
04 Direct impact on results
- 1 Strategy
- 2 Processes
- 3 People
- 4 Technology
- 5 Results
Our values
The values that guide our decisions and our deliveries.
These aren't words on a wall. They're the criteria we use to hire, evaluate and deliver.
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Improvement
Evolving knowledge and behaviors to strengthen personal and organizational growth.
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Commitment
Taking ownership with an active mindset, pursuing improvements and exceeding expectations.
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Effectiveness
Delivering concrete results by prioritizing tasks, optimizing processes and using resources intelligently.
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Integrity
Acting with ethics, transparency and respect for the company's rules and policies.
- 05
Negotiation
Building trust-based relationships and reaching agreements that benefit all parties.
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Resolution
Identifying problems, analyzing root causes and delivering fast, assertive solutions.
- 07
Sustainability
Acting responsibly to ensure continuity and preservation for future generations.
CITSmart X² Ecosystem
More than 20 digital products connected in a single ecosystem.
From ITSM to ESM, from HR to Government, from AI to Low-Code: everything running on the CITSmart platform, for the entire digital transformation journey.
Certifications and practices
We operate with the best global technology and management practices.
Our team masters the leading market frameworks, and our certifications prove it.
PMBok
A management knowledge base describing IT project management processes and sub-processes.
ITIL®
A process management model based on the best-practice library and guidance for IT procedures.
COBIT
A guide bringing together controls, criteria, resources and processes to be monitored in a business's IT environment.
PROBARE
Ethics and maturity standards that promote continuous improvement across customer relationship companies.
ISO 9001
The standard for quality management standardization in processes and services.
ISO 20000
The first quality and standardization norm dedicated solely to the Information Technology sector.
ISO 27001
The international standard and reference for information security management.
HDI
A certification based on internationally recognized open standards for help desk and customer support.
Presence
In Brazil and around the world. Wherever business happens.
Five offices to serve organizations across the country and in the United States.
- HQ
Brasília
Setor Hoteleiro Norte, Q2, Bloco F Ed. Executive Office Tower, 17º andar CEP 70702-906
+55 (61) 3030-4000 - Office
São Paulo
Av. Eng. Luiz Carlos Berrini, 1.297 Ed. Sudameris, 7º andar, Brooklin CEP 04571-932
+55 (11) 4862-3500 - Office
Recife
R. Alfândega, 35 Shopping Paço Alfândega CEP 50030-030
+55 (61) 3030-4000 - Office
Rio de Janeiro
Av. Nilo Peçanha, 50, Sala 211 Centro, CEP 20020-100
+55 (21) 3513-3300 - Office
Dallas · USA
9330 LBJ Fwy Dallas, TX 75243
+1 (469) 987-5643 - Support
Call Center
SRTS Quadra 701, Bloco I Ed. Palácio da Imprensa, 4º andar Brasília/DF
+55 (61) 3247-3100
Next steps
Ready to connect strategy, people and technology in your organization?
Our sales team understands your reality and shows how Central IT can accelerate your digital transformation. And if you want to build this with us, we have open positions.
+55 (61) 3030-4000 comunicacao@centralit.com.br www.centralit.com.br